Customer Service Benchmark Data

See the data behind our customer service assessments, and benchmark your customer service against your category, peers and industry leaders

At STELLAService we take a deep dive into the customer service performance of each Internet retailer we evaluate. We collect hundreds of data points across every element of the online customer experience to obtain information on thousands of online merchants in every shopping category.

Ratings data for online merchants

We’re currently in the process of developing the first ever merchant portal for navigating real customer service metrics, features and other service quality data for thousands of Internet retailers.

If your company is interested in being one of our early private beta testers for this ratings data portal, please contact us: